The Human Touch in Sales and Operations Planning
Original article posted to Deloitte’s Business Operations Room:
The Human Touch in Sales and Operations Planning
Discover the importance of human intelligence in sales and operations planning in a supply chain world of automation and artificial intelligence (AI).
$(‘.cmp-authors-href’).each(function() { var value = $(this).attr(‘href’); $(this).attr(‘href’, decodeURIComponent(value));
});
An automated supply chain world
In recent years, thought leaders have promoted greater automation of supply chain planning facilitated by artificial intelligence and machine learning (AI/ML). Articles on the subject are both insightful and well-intentioned, but they’ve had an unintended side effect: the erosion of functional (and still critical) sales and operations planning processes.
At the heart of the matter is an important question about the role of automation and AI/ML in supply chain planning. Where do they add value? Where should organizations slow things down to apply more human intelligence?